Products for Small & Medium Businesses
The Callmaster® IV Digital Voice Terminal and the Callmaster® V Digital Voice Terminal
are designed specifically for your agents in high-volume call centers - such as
customer service, order processing, or collections - incorporating all of the features
needed to give your agents control over their workflow and enhance their productivity.
- IP Office Compact Contact Center
Avaya IP Office, equipped is supported the Compact Contact Center application, is
Avaya's leading customer service platform for small and medium businesses. Compact
Contact Center is a highly modular solution designed for companies that need a sophisticated
solution to their customer service needs.
A significant number of the new features within Compact Contact Center V5 increase
the level of integration between IP Office and Microsoft CRM by providing greater
flexibility in terms of reporting capabilities that empower businesses with the
information they need to enhance any customer service operation. CCC V5 now supports
'Crystal Reports' an intuitive reporting toolkit that helps provide a fast, flexible
way to transform and present data in Web and Windows applications for a dynamic,
interactive end-user experience. In addition to the 75 existing pre-defined reports
being converted into Crystal Reports format, the CCC V5 reporting package includes
the ability to create three custom reports.
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