Voiceware
Technology is changing the way we do business, and the expectations of our customers. Take advantage of the advances in communication that captures the attention of your guests, lowers your operating costs, and improves your customer service. Voiceware runs anywhere, runs anything, provides a unique browser-based front desk console, and does it all without expensive equipment upgrades.
Today's Technology with the Future in Mind
Built using the latest VoIP technology, Voiceware is designed specifically for hotel use. It is based on an open standards platform to further protect your investment by not tying your phone system to a proprietary platform, and to facilitate new features and functionality as technology continues to evolve.
How it Works
For Your Guests:
- Wakeup calls and voicemail prompts are delivered in the guest's native language - with additional options including scheduling of daily, weekend only, and weekday only. Wakeup messages can include the weather forecast, snooze, and transfer to room service options.
- Extensive guest information, automated answering, automated messaging, and voicemail.
- Check out from room phone option (requires property management system with remote check out interface enabled).
- Compatible with all hotel guest phone speed dial buttons, whether SIP or analog.
For Your Front-Desk:
- Powerful browser-based console offers more functionality and an intuitive and easy-to-use interface.
- Find guests or staff easily by name, then one click to call or transfer a call.
- Pop-up screen of guest information any time you answer a guest's call including name, native language, VIP status, group affiliation, outbound dialing permissions, wakeup calls and more.
- Setting wakeup calls is intuitive and fast with a complete activity log to see who set, answered or canceled wakeup calls.
- Integrates with all known Property Management Systems.
For Your Staff:
- Ability to run full-featured SIP phones from a variety of manufacturers, including soft phones.
- Extensive find me / follow me capabilities.
- Voicemail to email forwarding.
- Ability to handle multiple calls simultaneously.
- Unlimited call / staff groupings, ring groups, and role-based queues.
- Automatic or on-demand staff call recording.
- Unlimited number of extensions.
Advantages
SIP or Analog - Run the latest SIP phones or your existing analog phones in the guestroom - your choice. Either way, your staff and guests can utilize the full set of advanced features available in Voiceware.
Host it Your Way - Voiceware can be run locally or hosted "in the cloud," offering your choice of a CAPex- or OPex-weighted approach. This also allows you the ability to keep system maintenance responsibility within your organization, or utilize the experts at PhoneSuite to monitor and update the system for you.
Feature Rich - The best of today's and tomorrow's phone system technology, with powerful, modern administrative features, advanced guest tools and interaction capabilities, and a new and more efficient approach to front desk communications. New features are added quarterly - based on market needs and your requests.
Scalable - Voiceware runs any size hotel with the same set of features. No property is too big or too small. Starting now, your phone system can be consistent among all your properties
Economical - PhoneSuite has been the hospitality-focused phone system price leader since 1998, and this philosophy continues with our latest technological advance. We are focused on providing the hospitality industry with more features at a better price.
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